juan365 Terms and Conditions

To register and use juan365, you must be at least 21 years of age and a resident of the Philippines where online gaming is permitted under applicable local regulations. By creating an account, you confirm that all information you provide during registration is accurate, complete, and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. juan365 reserves the right to request identity verification documents at any time to confirm eligibility and comply with applicable regulations. Accounts found to belong to ineligible individuals will be closed and any remaining balance handled in accordance with our verification procedures.

All financial transactions on juan365 are processed in Philippine Pesos (PHP) through local payment channels available to Filipino players. Deposits are credited to your account once the payment provider confirms the transaction, which typicallyoccurs within a few minutes depending on the method used. Withdrawals are subject to identity verification and may require supporting documentation before funds are released to your nominated payment account. juan365 does not charge processing fees on standard deposits or withdrawals, though your payment provider may apply their own charges independently. Players are responsible for ensuring that the payment details they provide are accurate; juan365 cannot be held liable for delays or losses resulting from incorrect information submitted by the player. Minimum and maximum transaction limits apply and are displayed at the point of deposit or withdrawal within your account dashboard.

All games available in the Game Lobby are governed by individual game rules that are displayed within each game interface before play begins. Players are expected to familiarise themselves with the rules of any game before wagering real money. juan365 is committed to providing a fair gaming environment and all game outcomes are determined by certified random number generation or live dealer processes, as applicable to each game type. Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated betting tools, or engage in collusion with other players is strictly prohibited and will result in immediate account suspension. In the event of a technical fault or disconnection during a game round, the platform will apply its standard interruption policy, which is detailed in the FAQ section. Disputes relating to game outcomes must be raised with our support team within 72 hours of the relevant game session.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. juan365 strongly recommends that players use a unique, strong password and never share their account details with any third party. Any activity that occurs under your account credentials is your responsibility, whether or not you authorised that activity. If you suspect that your account has been accessed without your permission, you must notify juan365 immediately so that appropriate security measures can be applied. Players must not allow any other person to use their account, and accounts are strictly non-transferable. juan365 reserves the right to suspend or close any account where suspicious activity, unauthorised access, or a breach of these security obligations is detected.

juan365 is committed to promoting responsible gaming and providing Filipino players with the tools and information they need to stay in control of their entertainment activity. Players are encouraged to set personal deposit limits, session time limits, and to take regular breaks from gaming. If you feel that your gaming habits are becoming problematic, we strongly encourage you to visit our Responsible Gaming page for guidance, self-assessment tools, and information on support organisations available in the Philippines. Players who wish to take a temporary break or permanently close their account for responsible gaming reasons may do so by contacting our support team. juan365 reserves the right to enforce responsible gaming measures, including account restrictions, where we have reasonable grounds to believe a player may be experiencing harm. We do not permit gaming by individuals who are self-excluded or who have been identified as vulnerable players.

Players must not use the juan365 platform for any unlawful purpose or in any manner that could damage, disable, or impair the platform's functionality or the experience of other users. The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or verification.
• Using the platform to launder money or conduct any financially fraudulent activity.
• Attempting to reverse-engineer, hack, or exploit any part of the platform's software or infrastructure.
• Creating multiple accounts to circumvent limits, restrictions, or verification requirements.
• Using automated scripts, bots, or third-party software to interact with the platform.
• Engaging in any form of collusion, match-fixing, or coordinated play designed to gain an unfair advantage.

juan365 reserves the right to investigate any account suspected of prohibited conduct and to take appropriate action, including permanent closure and legal referral, without prior notice.

The collection, storage, and use of your personal information by juan365 is governed by our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an account, you consent to the processing of your personal data as described in the Privacy Policy. juan365 collects only the information necessary to operate your account, process transactions, verify your identity, and comply with applicable regulatory requirements. Your data will not be sold to third parties, and it will only be shared with service providers and regulatory bodies where required by law or necessary for platform operations. Players have the right to request access to, correction of, or deletion of their personal data in accordance with applicable Philippine data protection laws. For any data-related enquiries, please contact our support team using the details provided in the footer of this page.

juan365 provides its platform on an "as available" basis and does not guarantee uninterrupted access at all times. While we make every reasonable effort to maintain platform availability and data integrity, we cannot be held liable for losses arising from technical outages, internet connectivity issues, third-party payment provider failures, or circumstances beyond our reasonable control. Players acknowledge that online gaming involves financial risk and that juan365 is not responsible for any losses incurred through normal gameplay. Our total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the relevant claim. Nothing in these Terms and Conditions limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Philippine law.

juan365 reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account or via the contact details on file. Continued use of the platform after any changes have been published constitutes your acceptance of the revised terms. Players are encouraged to review this page periodically to stay informed of any updates. If you do not agree with any revised terms, you should stop using the platform and contact our support team to discuss your account options. All previous versions of these Terms and Conditions are superseded by the most recently published version.

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from your use of the juan365 platform that cannot be resolved through our internal complaints process will be subject to the exclusive jurisdiction of the competent courts of the Philippines. If you have any questions about these Terms and Conditions, or if you wish to raise a complaint, please contact our support team at [email protected]. We aim to respond to all enquiries within two business days. For questions about responsible gaming, please visit our dedicated Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics in detail.