juan365 Privacy Policy

When you register and use juan365, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player based in the Philippines. The types of information we collect include your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser version, IP address, and session activity logs, which help us maintain platform security and improve your overall experience. During the identity verification process required under Philippine regulations, we may request a copy of a government-issued ID or other supporting documents to confirm your identity. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account management and regulatory compliance.

• Registration details: name, date of birth, email, mobile number
• Payment information: deposit and withdrawal records in PHP
• Identity documents: government-issued ID for verification purposes
• Technical data: IP address, device type, browser, session logs
• Gaming activity: game history, session duration, wagering records

The personal information we collect is used exclusively to operate, maintain, and improve the juan365 platform for players across the Philippines. We use your registration details to create and manage your account, process your PHP deposits and withdrawals, and communicate important account-related updates to you. Your identity documents are used solely for the purpose of verifying your eligibility to play and complying with applicable Philippine anti-money laundering and responsible gaming regulations. Technical and gaming activity data helps us detect suspicious behaviour, prevent fraud, and ensure that our platform remains fair and secure for all registered players. We may also use your contact details to send you service notifications, security alerts, or responses to your support enquiries — we do not use your information for unsolicited marketing without your explicit consent. Your data is never sold, rented, or traded to any third party for commercial purposes.

juan365 does not sell, lease, or otherwise transfer your personal information to third parties for their own commercial use under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors handling your PHP transactions, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services. All third-party service providers are bound by strict data processing agreements and are prohibited from using your information for any purpose beyond what is required to support our platform operations. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of juan365 or its players. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance.

Your personal data is stored on secure servers using industry-standard encryption protocols to protect it from unauthorised access, alteration, or disclosure. We implement a combination of technical and organisational security measures, including access controls, encrypted data transmission, and regular security audits, to maintain the integrity of your information at all times. Access to your personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or our internal compliance obligations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. If you believe your account data has been compromised, please contact our support team immediately at [email protected] so we can take prompt action.

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections if any of your data is inaccurate or incomplete. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within the timeframe required by applicable law.

• Right to be informed about data collection and use
• Right to access your personal data held by juan365
• Right to correct inaccurate or incomplete information
• Right to request deletion or blocking of your data
• Right to lodge a complaint with the National Privacy Commission

juan365 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with our site so we can continue improving the experience. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as account login and session management. We do not use third-party advertising cookies or share your browsing behaviour with external advertising networks. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit your ability to use some features of the platform. By continuing to use the juan365 platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For more information about how to manage cookies on your specific device or browser, please refer to your browser's help documentation.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account dashboard or via the contact details on file. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Continued use of the juan365 platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. If you have any questions or concerns about this policy or how your data is handled, please do not hesitate to contact us at [email protected]. For questions about your account or gaming activity, our FAQ page is also a helpful starting point.